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Voice of the consumer

Our 11 News Call For Action team pens a weekly column for our news partner The Gazette. Previous columns can be found here.

COLORADO SPRINGS, Colo. (KKTV) – Recently, a man reached out to me and told me about a scam he almost fell for. He wanted to share his story so others don’t fall victim to a similar ploy.

The man told me someone claiming to work for CenturyLink called him one morning. The man said the call came from a local number, and he has CenturyLink, so he believed it was the company. The caller told him they were going to check the speeds for his router.

I reached out to CenturyLink to ask about this. A spokesperson told me CenturyLink will sometimes call customers if they are eligible for special offers or upgrades, but you will never be asked for your account number or payment information. You may be asked to confirm your email address so that an order confirmation can be sent to you.

In this case, the man told me he gave the scammers…

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