Criminals use many avenues to access personal information and money from bank accounts including vishing, the phone version of email phishing which uses a live voice or automated voice message to access confidential information, such as banking or credit card details, says African Bank chief risk officer Piet Swanepoel.
The perpetrators deliberately create perfect conditions to trap unsuspecting victims into willingly handing over personal information, such as their full names, ID numbers, addresses, phone numbers and your online banking or credit card details.
Their aim is to trick people into providing sensitive information over the phone with which they can access your financial accounts or steal your identity.
“The word ‘vishing’ is a combination of ‘voice’ and ‘phishing. Most people are familiar with phishing. This is when someone phones claiming to be from your bank, a credit card company, charity or even a debt collector.