She added that there is an urgent need for consumers to understand this threat and to protect themselves from such scams.
Tactics used by fraudsters to victimise users online have evolved over time, from pure cold calling to more sophisticated ploys, such as fake ‘pop-ups’ displayed on people’s computers.
The Microsoft Digital Crimes Unit (DCU) is working to help combat this issue by partnering with law enforcement, strengthening technology and educating consumers. Microsoft has been fighting against tech support scams since 2014 and has supported law enforcement officials to take legal action against scammers over the years across geographies like the US and India.
“Tech support scams will remain an industry-wide challenge until sufficient people are educated about these scams and can avoid them. The best way consumers in India and Asia Pacific can protect themselves is to learn about these scammers are targeting people, be suspicious of any unsolicited…