WASHINGTON, Sept. 1, 2021 /PRNewswire/ — It sometimes seems retailers, service providers and other big bureaucracies will do anything they can to avoid interacting with you in person to resolve a complaint or conflict. But there are ways to use that to your advantage. In the new issue of AARP Bulletin, top professionals in customer care explain exactly what to do to get the good treatment and fair outcome you want and deserve, reveal whether loyalty to a company provides any tangible benefits, and detail when relying on human interaction might actually NOT be to your benefit.

Good customer care is an issue of great importance to older Americans, who often are stereotyped by younger customer-service representatives and so get lesser care than they should. Yet with age, interactions with insurance companies, government agencies like Social Security, and large financial institutions greatly increase. With our three-step guide to top-grade care, older…

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