Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. 

Oversold: One of the cheap booklets that list only self-evident tips on safety

Ms D.P. writes: I received a phone call, asking me to donate to the Children’s Information Centre, to pay for anti-bullying booklets. 

At the time, my son was being bullied and I agreed to donate, with booklets sent to my chosen school. A few months later, I was called again, telling me I had not yet paid. This was during a Covid lockdown and I was not in a good place, so I paid again. 

Recently, I was called and told my third payment was now due. I insisted I had only agreed to pay once, but I was told the printing had already been done, and stupidly I paid. Now I have found that the school has not received any booklets at…

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