My husband and I have lost our life savings to a very professional investment scammer. We both received lump sums on retirement from the fire service and the police which we normally invest in bonds, changing every year. This year, when we were comparing interest rates, a relative recommended Vanguard. We Googled the website, emailed for information, and received a prompt response which included a brochure detailing a fixed-interest high-yield bond at 2.12%.

It stated that the company was the Which? recommended provider for investment platforms in 2019/20. The company number and address provided on all the documents were the same as those registered for Vanguard at Companies House. We decided to invest £20,000 each, and were asked to complete anti-money laundering forms and ID checks. We were appointed a named asset manager, sent bond certificates, and given a sign-in to our online portals with the FTSE running on screen where we could view our…

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