Protecting citizen-facing staff from phishing starts with a people-first approach
As government agencies formalize their workforce plans for the remainder of 2021 and beyond, one ongoing concern for both the traditional office and remote locations is email security.
As we’ve all seen over the past 18-months, digital communications and online activity have skyrocketed, which has created more opportunities for bad actors to prey on citizens, school districts and state and local governments. In Illinois, for example, scammers recently sent out a number of phishing messages to residents posing as the Illinois Department of Transportation in the hopes of securing drivers’ license numbers, dates of birth and Social Security numbers so they could steal residents’ identities. Earlier this summer, Albuquerque, N.M., fell victim to…