The FCA has published its business plan for 2021/2022. This sets out its priorities for the coming financial year (and beyond) and is therefore an important pointer to the FCA’s future priorities and direction. This year’s plan is the first published under the tenure of Nikhil Rathi, who was appointed as the regulator’s chief last October having served as the CEO of the London Stock Exchange. It follows a year in which the regulator has been focused on dealing with the immediate consequences for financial services of the COVID-19 pandemic (notably by bringing its business interruption insurance test case).

Vulnerable customers

As we have noted in a recent blog post (link), while the FCA’s focus on vulnerable customers is longstanding (and underpinned by its statutory objective of consumer protection), the issue has come into sharper focus with the ongoing pandemic and its impact on household finances. The business plan (as well as an…

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