Payroll errors are a surefire way to displease employees, and at a time when professionals have ushered in an era of mass resignations and job-switching, employers must do what they can to retain their talent.

While payroll FinTech has driven significant innovation in the space, there remain several longstanding paradigms that can create friction for employees. Among them is the practice of completing payroll without the involvement of the employee themselves, a workflow that Paycom Vice President of HR Jennifer Kraszewski said can cause all kinds of headaches.

In a conversation with PYMNTS, Kraszewski explored the value of a self-service approach to payroll and how shifting the payroll process away from decades-old patterns can help employers align the way they compensate workers in workflows in other areas of human resources, expense management and more.

Employees Take the Lead

The most pressing challenge with HR-directed payroll is that employees…

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