“Tech support fraud is increasingly common and targets some of the most vulnerable individuals. Criminals exploit victims through money or personal information,” said Alexej Savcin, Senior Malware Analyst, Avast.
“Above all, remember that whether it’s a phone call or a website, legitimate tech support won’t ever proactively seek you out to fix an issue. If in doubt, don’t engage, give access to your devices, or share any personal information,” he added.
Criminals with access to this type of sensitive data can leverage it to gain entry into financial accounts, health records, or other essential services.
In addition, fraudsters go to great lengths to convince victims of their legitimacy, including creating web pages that imitate antivirus or firewall software warnings or even setting up fake companies to validate their con.